Frequently Asked Questions

Everything you need to know about shopping with PONY.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.

Do you offer international shipping?

Yes, PONY ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements for chest, waist, and length to help you find the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

PONY is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across our core collections.